Refunds

EKU Dining Dollars Refund Fall 2016/Spring 2017

The Dining Dollars Refund Period for Fall 2016/Spring 2017 semesters is Monday, May 15, 2017 through Friday, June 16, 2017

  • Any unused Dining Dollars will be forfeited unless you request a refund during this specified period.

  • To check balances you can manage your on campus declining balance accounts here. Not registered? Sign Up Now

  • On Monday, May 15, 2017, log in to your EKU Direct account to request your Dining Dollars refund. Click the Apply for Mandatory Flex Refund link located under the Student Services & Financial Aid tab.

  • Refund requests must be submitted online no later than midnight Friday, June 16, 2017. If you submit your refund request correctly, you will receive a confirmation after submitting the form.

  • Dining Dollars will be available for spending through Friday, May 12, 2017.

Refunds:

  • Refunds will be completed by Friday, June 30, 2017.

  • Refunds will be disbursed according to the students refund preference selected in BankMobile on Friday, June 30, 2017.

  • If you request a refund and your balance is $5.00 or less, your balance will be transferred to your EKU ColonelCa$h account.

Please note that any amount owed to the University may be deducted from your available balance in the account prior to the processing of a refund.


EKU Refund

You may receive a refund from Student Accounting Services if your account has a credit balance for any of the following reasons:

Your applied financial aid exceeds your current charges;
You have received a refundable credit from University office or department; or
Your account has been overpaid

If you are receiving a refund you must activate your Colonel 1 Card. There is no other way for you to receive your funds without activating your card.

What are my refund options?

ELECTRONIC DEPOSIT TO ANOTHER ACCOUNT

Money is transferred to another account the same business day BankMobile receives funds from your school. Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account.

ELECTRONIC DEPOSIT TO A BANKMOBILE VIBE ACCOUNT

If you open a BankMobile Vibe account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.

When will I get a refund?

Should the student have a negative balance after Financial Aid is applied to the account, a refund will be generated for the student. Title IV regulations state that in most cases refunds should be processed for students within 14 days of being applied to the student’s University account. An exceptions is when financial aid is applied prior to the start of classes for that term; then it is 14 days after the first day of class. In most cases, students at EKU receive their refunds faster than this time frame.

EKU processes refund files every Monday, Wednesday, and Friday (other than university or banking holidays)

Please note you must show a “Refund” and dollar amount in EKUDirect before funds will be released to you. Should your account show a negative balance this does not mean that EKU has processed a refund for you. Your account balance will have to show a zero before funds will be released.

* Even if a student receives a refund from EKU, this does not mean that their University Account is paid in full. Student must check their EKUDirect account to verify that their account is paid. It is the student’s responsibility to pay any outstanding balances with the University.

For more information regarding Student Accounting Services click here.

BankMobile Vibe Account holders funds will be available the day funds are released from EKU. However, please note there is a processing timeframe. Funds will be released at some point prior to midnight the same day. Please check your BankMobile Vibe statement to make sure funds are available prior to use.

September 1, 2016 - Client Contract(s) establishing the Tier One (T1) arrangement between the EKU and BankMobile

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